Lift truck support that actually shows up.

Poor aftermarket support getting you down? We know the feeling. With UgoWork, problems don’t get brushed off. They get solved before they cost you.

Talk uptime with us
Smartphone with live indications to trouble shoot industrial equipment with UgoWork lithium-ion lift truck battery for quick remote assistance.

24/7, real solutions

Downtime can’t wait—and neither do we.

  • Same-day answers from battery experts
  • First-call fixes
  • On-site visits from techs who come ready to solve, not guess

Training that sticks

Even the best batteries need people who know how to use them. We train your whole team—from operators to maintenance managers—so you’re confident from day one.

Lift truck operator with technician looking at lithium-ion battery in a sit-down counterbalanced forklift.

A dealer network that knows our systems

Our certified dealer partners are factory-trained, fully equipped, and backed by clear documentation. They don’t just “service batteries”, they know UgoWork systems inside out.

Proactive, not reactive

We don’t just wait for calls. Our battery performance experts monitor fleet performance in real time, spotting issues before they turn into downtime.

Sometimes you may not even know we were there—because challenges get solved before you notice them. That’s how your operations keep moving without interruption.

FAQs

Our support is available 24/7. With remote diagnostics and local technicians always ready, downtime doesn’t stand a chance, even at 3 AM.

No. Support and training are included whenever you acquire UgoWork forklift batteries and charging stations.

Spare parts are locally stocked and quickly accessible. Most parts can be shipped or delivered within 24-48 hours to minimize your downtime.

Absolutely. Most issues can be solved remotely in minutes. Our experts guide your team step-by-step via our diagnostic platform, ensuring quick resolution.

Often, problems get addressed before you even notice them—so your operations keep moving without interruption.

Hands-on, practical training covering installation, troubleshooting, charging best practices, safety protocols, and fleet optimization. Our training materials are easy to follow, with clear documentation and visual aids to keep your team confident.

Yes, batteries receive regular remote OTA (over-the-air) updates and optimizations automatically and transparently. Your fleet continuously improves without operational interruptions.